Service Manager

Position Summary:

The Service manager oversees the service department dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Supervise installation and repair of heating equipment to assure a high level of customer satisfaction.

Essential Functions:

Other Tasks:

Performs other work-related duties as assigned.

Experience:

A minimum of two years supervisory experience is required. A knowledge of petroleum products, equipment and service is required.

Other Attributes Required:

Education:

A high school education or equivalent is required.

Certification and Testing:

The service manager will typically have appropriate oil burner and /or propane licenses.

Contacts:

The service manager frequently deals with customers, other employees (technicians, dispatchers), other department heads, and sales (if applicable).

Decisions Made:

The Service Manager makes all day-to-day operational decisions and deals with customer service issues. More complex or difficult decisions are made in consultation with the District Manager.

Safety Considerations:

The Service Manager oversees the safe use of company service vehicles and all aspects of service technician safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness. The Service Manager sets the standard for safety awareness in the department. The Service Manager also seeks to minimize liability claims relating to installation and service work. An Incident Investigation is completed on all injuries, accidents and claims.

Equipment Used:

This position utilizes both office equipment and all equipment used in the installation and repair of petroleum related equipment.

Work Environment:

Work is performed both inside an office where temperatures are controlled, outside in all weather conditions, and inside customer residences where is may be damp, hot, cold, dusty, e heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

Weight or Force Moved:

The Service Manager periodically assists others in moving very heavy objects weighing in excess of 100 pounds.