Southwest Electric Co.

Customer Service Representative

LocationOklahoma City Metropolitan Area, Oklahoma City Metropolitan Area
Job TypeFull-time

About This Job

Southwest Electric is looking for a Customer Service Representative In Oklahoma City, OK with 3-5 years of experience quoting new sales and repairs of equipment in the electric motor industry and familiar with the Vaughen's Pricing Guide.

For 75 years and counting. Southwest Electric Co. is an electrical services and equipment provider for energy generation companies and a variety of industrial markets. We offer a wide range of services, including engineering and design for custom product development.


Customer Service Representative Summary:

Responsible for handling all commercial activities from the receipt of a purchase order to shipment, as well as providing follow-up customer support after shipment.


Customer Service Essential Duties:

Review quotation documents and purchase orders and reconcile any differences.
Able to use the Vaughen's Pricing Guide.
Enter new orders into the Company business system.
Develop order development sheets (work scope) based upon quotation documents and customer purchase orders.
Act as the primary communication liaison between Operations and the customer from the beginning to the end of an order.
Perform job cost review upon completion of a project and prepare billing summaries and other information necessary to facilitate invoicing the customer.
Prepare project documentation (instructions manuals, etc.) and mail to customer.
Provide tours of the plant for customers and/or guests.
Provide training, guidance, and procedures for new employees.
Quote new equipment and parts and follow up.

Southwest Electric offers: Competitive weekly pay Health Insurance Dental Insurance Vision Insurance Life Insurance401k with a match


Requirements


Customer Service Representative Requirements:

H.S. Diploma or GED required.
Three to Five years of experience quoting new sales and repair of equipment in the electric motor industry. Knowledge in product support, customer service, inside sales, or proposal support. Familiar with the Vaughn's Pricing Guide.


Visit us at www.swelectric.com and www.youtube.com/@SouthwestElectricCo


Southwest Electric is an Equal Opportunity Employer.

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