Salesforce Administrator

The Opportunity

Company, Department: Nova Scotia Power, IT Business Support

Location: 1223 Lower Water Street, Halifax, Nova Scotia

Closing Date: March 14th, 2025

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently seeking a Salesforce Administrator to join our IT Business Support team in a full-time permanent position.

At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. A Salesforce Administrator builds strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.

Please note that our customer information systems will be undergoing a transformation over the next number of years, so it is an exceptionally exciting time to join this team.

Key Elements Of This Role Include

Under the direction of the Manager, IT Customer Experience, the Customer Portfolio facing Salesforce Administrator is ultimately responsible for the availability and performance of the Salesforce solutions. They solve business problems by customizing and configuring the Salesforce Platform. They build, configure, support and automate technology solutions to deliver business value. Salesforce Administrators work with stakeholders to define system requirements and customize the platform. Most importantly, they enable users to get the most out of Salesforce technology.

The Salesforce Administrator Needs To Maintain a Thorough Understanding Of All Application Related Business Processes And Have Abilities To Support The Following Functions

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

These Skills Will Make You Successful

The successful candidate will have a University degree or diploma in a computer related discipline and between two and five years’ experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.

Experience And Knowledge Supporting Technologies Or Processes Such As

Working knowledge and experience with the following would be an asset:

Reporting To: Manager, IT Customer Experience

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by March 14th, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer:

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

When filling vacant positions, we are determined to hire the best candidates available. We're committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

We value diversity in the workplace and strongly encourage applications from all qualified candidates including African Nova Scotians and other members of the visible minority community, Aboriginal peoples, persons with disabilities, and women in non-traditional roles.

Normally, unless otherwise requested in advance, the supervisors of internal candidates selected for an interview will be contacted in order to facilitate scheduling of the interviews. The supervisor will maintain the confidentiality of the employee's application.