Customer Service Representative
Rocky Mount, NC
Full-timeAbout This Job
Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804
Account Manager/ Inside Sales/Customer Service
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Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.
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Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.
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Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
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Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
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Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
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Computes price, discount, and shipping charges as required.
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Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.
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Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.
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Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
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Follows up on orders to ensure delivery by specified dates.
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Resolves customer complaints within limits of authority.
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Compiles statistics and prepares various reports when requested by management.
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Participates in on-call duty rotation
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Coordinates tracking of repair work for all major repairs components
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Assist in writing SDN for obsolete materials
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Travels as required to customer site or group meeting
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Other duties as assigned
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PC Knowledge (Windows/Excel/PowerPoint)
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Sales knowledge, (Engine Product Knowledge Preferred)
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Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment
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