ACRT, Inc.

Operations Manager

LocationRochester, NY
Job TypeFull-time
Salary$90,000-$90,000

About This Job


Bermex, Inc.



Please Apply at: https://acrt.wd1.myworkdayjobs.com/en-US/ACRT_Careers/job/Operations-Manager-Rochester-NY-DOT-_R7573

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.About the Role

The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

Salary Transparency: For those residing in New York, the salary for this role is at $90,000/year. What You’ll DoOperation Supervisor Management:* Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
Supervise and review the preparation of forecast numbers for each of his/her departments
Review performance and causes of significant variances, along with corrective action plans
Conduct performance and wage reviews for department supervision

Business Management:* Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports

Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:* Handle or defer all customer complaints to the appropriate authorities

Professionally represent the company to clients and their customers
Provide general information about the meter services to customers, when applicable

Other duties as assigned.About YouMust haves:* Education: High School Diploma or GED

Experience: 3 years of experience in an operations management

Nice to haves:* Education: Bachelor’s Degree in Operations Management or Business Administration

Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus

Your Skills:* Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service

Highly trained in conflict management and business negotiation processes
Knowledge of operations, safety process, programs, and procedures
Excellent communication skills, comfortable interacting with management and customers
Strong analytical and financial analysis skills
Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task, and work independently and as a team
Proven abilities of strong leadership skills
Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing:* Drug/alcohol testing is required

Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Travel Requirements:* % of travel time: 25%

BenefitsHealth and Safety:* Group health plans including medical/prescription, dental, vision and a variety of other coverage options

Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:* Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):* Paid Vacation

Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)

Perks/Allowances:* Company vehicle (for all driver-based positions)

Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions


Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)




About ACRT, Inc.:


PROVIDING INDEPENDENT VEGETATION MANAGEMENT SERVICES FOR MORE THAN THREE DECADESAt ACRT, we’re the only independent national vegetation management consulting firm, and our independence allows us to put our clients first.As part of that independence, ACRT always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. People are so important to us that we’ve made it our key strategic mission. We believe that happy employees make happy customers. This formula will enable us to grow and secure our future.Here is some insight on our approach, our history, and what our customers say about us.YOUR NEW CAREER BEGINS HERE! Working with ACRT will make a positive impact on your career. Click the link below to start your search at : https://acrt.wd1.myworkdayjobs.com/ACRT_Careers


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