Anthony Plumbing, Heating, Cooling, and Electric

Customer Experience Specialist

LocationLenexa, KS
Job TypeFull-time
Salary$37,440-$41,600

About This Job

As a Customer Experience Specialist, you are part of a team that supports our customers and each other. In this role, you will be able to utilize your communication and detail-oriented skills. You will also be able to express your optimistic, fun, and outgoing personality.

Are you available to work a flexible schedule that will include some weekend coverage?


The schedule consists of the following:

Office is open from 7am-9pm
Full-time and part-time positions available
Overtime opportunities are available and may be required during peak times
Some weekends will be expected


Responsibilities:

Manage a constant volume of inbound and outbound calls
Build sustainable relationships and trust with customers through open and interactive communication
Provide consistent and accurate information, utilizing established processes
Display empathy and understanding toward our customers
Demonstrate a persuasive approach when offering company’s membership program


Requirements:

Customer service experience
Excellent communication and listening skills
Ability to multi-task, prioritize, and manage time effectively
Must have evening and weekend availability
Ability to work confidently and as a self-motivator in a call center environment
Proficient computer and typing skills (Microsoft Word & Excel)
High school diploma or equivalent


Benefits:

Affordable Medical, Dental, and Vision plans
401K with company match
Short- and Long-Term Disability plans
Accident & Critical Illness Insurance available
50K Life Insurance Policy free
Additional life insurance available
Parental Leave (including Paternity)
6 Paid Holidays each year
Paid Time Off

At Anthony we provide a fun, family like environment and consider company culture to be very crucial. For this position, we offer incentives and career growth. We offer full benefits and quarterly bonuses to all full-time employees.


Job Type: Full-time


Pay: $18.00 - $20.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance


Shift:


8 hour shift


Application Question(s):

Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?


Experience:

Customer Service and/or Call Center: 2 years (Required)


Work Location: In person


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